bk992 Privacy Policy — How We Handle Your Personal Data

bk992 collects personal information from you through a variety of interactions — when you register an account, make a deposit, place a wager, contact customer support, or simply browse the platform. We only collect information that is necessary for the lawful, legitimate operation of our services and our compliance obligations. The categories of data we collect are set out in the table below.

bk992 does not knowingly collect personal data from individuals under the age of 18. If we become aware that data has been collected from a minor, we will delete that information immediately and close the associated account. Parents or guardians who believe a minor has registered on bk992 should contact [email protected] without delay.

Where you choose to provide additional voluntary information — such as preferred game categories, communication preferences, or self-imposed responsible gaming limits — we record this data to personalise your experience and to fulfil our duty of care obligations toward players showing signs of problem gambling. Providing this optional information is entirely at your discretion and does not affect your ability to use the core bk992 platform.

bk992 does not share your personal data with third parties except where it is necessary to deliver our services, fulfil a legal obligation, or protect the security of the platform. The categories of third parties with whom we may share your data are described below, along with the purpose and safeguards applied.

• Payment service providers — bKash, Nagad, Rocket, Upay, and card processing networks receive the minimum financial data necessary to authorise and settle your transactions in BDT. These providers operate under their own privacy frameworks and are bound by applicable financial data security standards.
• Identity verification and KYC partners — bk992 may use third-party identity verification services to validate documents you submit during the KYC process. These partners process your identity data strictly for verification purposes and are prohibited from using it for any other purpose.
• Game content providers — Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operate the games hosted within the bk992 lobby. They may receive a session token and anonymised player identifier to deliver game content and record game outcomes, but they do not receive your full identity or payment details.
• Analytics and platform technology providers — We use reputable analytics platforms to analyse usage patterns and improve platform performance. Data shared with these providers is aggregated or pseudonymised where possible.
• Law enforcement and regulatory bodies — bk992 may disclose personal data to government agencies, financial intelligence units, or law enforcement authorities where we are legally required to do so, including in connection with AML reporting obligations or court orders.

All third-party service providers engaged by bk992 are required to process personal data solely for the contracted purpose, to implement appropriate technical and organisational security measures, and to delete or return data once the contracted purpose has been fulfilled. bk992 does not permit its third-party processors to sub-contract data processing without prior written approval.

bk992 uses cookies and similar tracking technologies — including pixel tags and local storage objects — to operate the platform effectively, remember your preferences, and understand how players interact with our site. This section explains the categories of cookies we use and how you can manage your preferences.

You can manage cookie preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies stored by specific websites. Blocking strictly necessary cookies will prevent you from logging in to your bk992 account and using core platform features. Blocking analytics or marketing cookies has no effect on your ability to play games or process payments.

As a registered player on bk992, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact the bk992 data team at [email protected] with a clear description of your request and sufficient identity information to allow us to locate your account securely.

• Right of Access — You may request a copy of all personal data bk992 holds about you, along with information about how it is being used. We will respond within 30 days of receiving a valid request.
• Right to Rectification — If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. Minor corrections (such as updating a mobile number) can be made directly within your account settings.
• Right to Erasure — You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, or where you withdraw consent and there is no other lawful basis for processing. Erasure requests are subject to our legal retention obligations — data we are required to retain for AML or financial audit purposes cannot be deleted ahead of the applicable retention deadline.
• Right to Restrict Processing — You may request that we pause the processing of your personal data in certain circumstances, such as while you contest the accuracy of data we hold or while a complaint is under review.
• Right to Data Portability — Where processing is based on your consent or on a contract, you may request a machine-readable copy of the personal data you have provided to us so that it can be transferred to another service.
• Right to Object — You may object to processing based on our legitimate interests, including profiling for personalisation purposes. Where you object, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent — Where processing is based on your consent (e.g., for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.

bk992 reviews this Privacy Policy periodically to reflect changes in our data processing practices, technology infrastructure, legal requirements, or regulatory guidance applicable to the Bangladesh market. The effective date shown at the top of this page is updated each time a substantive revision is made.

Where a revision materially affects your rights or our use of your personal data, bk992 will notify registered players by email to the address held on their account and by displaying a prominent notice on the platform for a minimum of 14 days following the update. Continued use of the bk992 platform after the stated effective date of a revised Privacy Policy constitutes your acceptance of the changes.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data bk992 holds about you, please contact us using the details below. All privacy-related communications should be submitted in English to ensure timely and accurate handling by our data team, which operates on Bangladesh Standard Time (UTC+6).

This Privacy Policy forms part of the overall legal framework governing your use of the bk992 platform and should be read alongside the bk992 Terms & Conditions and Responsible Gaming policy. Together, these three documents constitute the complete agreement between you and bk992 regarding your rights and obligations as a registered player.